Keep your phone handy in case an inspector asks to see your fare. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. I'd like to plan my visit to the Bay Area in advance. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Had to call a couple of weeks ago, and got a live person really quickly. Why does adding value to one's Clipper Card online take so long? When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Can I load value on my mobile phone at a transit agency ticket office? Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. View vessel seating chart for San Juan Clipper. Can I get reimbursed? When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Loading Value and Automatic reloading. Loading Value | Clipper If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. What is the difference between a limited-use ticket and a Clipper card? On a successful tag, lights and a "Travel OK" screen will appear on the machine. Routes available between Seattle and Victoria. PDF CONNECTION (RTC) Clipper Discount ID Card By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Funds are immediately available when added using a vending machine at BART. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Visit Us Get an adult, Youth or Senior Clipper card Home | Clipper Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. The exception is BART HVD, which will be available the following day. Account Management. This page includes Proof of eligibility, Eligibility change, and Balance transfers. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. You will only need a valid passport (or other valid travel document, see below) to enter Canada. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. You will select your seats when making your booking. Clipper is a regional transit card that can be used on all transit in the Bay Area. After we collect payment, we will send you an email confirming this. The most you can load online at any one time is $255. How did $300 disappear from our Clipper cards? Roadshow I set up Auto-Reload, but its not showing up in my online account. The correct fare will be automatically deducted and tickets with remaining value will be returned. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. See the Google Pay How-To page for more details. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Registered cardholders can report lost, stolen or damaged cards and request replacements. For more information, please see our Seattle-Victoria fast ferry schedule. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Felonies may also prevent you from entering Canada. The money is still missing. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Clipper: Clipper is the all-in-one transit card for the Bay Area. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. You can use Clipper cards on all Bay Area transit agencies. How long do I have to pick up the value before it expires? will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. There's no need to open an app. Proof of payment is required. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. You have up to 6 months to spend down your balance, so you can load the funds. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Discounts; Where to Use; Follow. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. This happens automatically, with no disruption in your ability to use Clipper. There are three seating classes on the Victoria Clipper ferry. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Huh? Comfort VIP Best of the best seats in Comfort Class! This is just another barrier to transit: an opaque payment system. Yours is the first email Ive gotten on this issue. You must apply for an RTC Clipper card in person at a participating transit agency. Use your Clipper card on all Bay Area transit systems, including Muni. Make sure you always have a current email address on file. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. For account-related I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. What happens if I tag on, but I change my mind? 2020, Metropolitan Transportation Commission. Cookie Notice New to Clipper? Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. For Andriod phones, you may need the move your phone around. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. County Connection. We offer a variety of discounts as outlined here. Log in to your account with the email address we have on file and provide an updated email address. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Youth/Senior Cards. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Was I supposed to activate it somewhere? This page includes how to tag, card issues, and visitor info. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Dumbarton Express. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Call us 800-888-2535; Contact us; Enter search term: Go. Learn more about using Clipper on your phone. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. No input is required. We recommend arriving at least one hour before your ferrys departure. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. The card reader at Caltrain stations. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Who CANNOT use Clipper on iPhone or Android phones for fare payment? What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Only registered Clipper cards are eligible for refunds. Learn more about Clipper on your phone. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Caltrain. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Outdoor Activities, Tours, Boat Tours & Water Sports, More. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! To find out more information about replacing an RTC card, please visit 511.org. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. There is a 50 cent surcharge per trip for paper tickets. Your 31-day pass becomes active the first time you use it to pay a fare. Can I set up Auto-Reload for cash value and a pass? Victoria Clipper Frequently Asked Questions | Clipper Vacations On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. What if I buy a new 31-day pass before my current pass expires? If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Clipper on your phone will not unlock a bikeshare. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Clipper is a regional transit card that can be used on all transit in the Bay Area. How can I set up my card to automatically reload? You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Credit card charges are processed immediately. Please call 800-888-2535 or submit your request via our contact us page. On the cable car, the conductor carries a handheld card reader. Try tagging your card again. Select Clipper card and follow the instructions to add a card and load value. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. This is separate from confirmation of payment. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. If one does not use the Clipper card for six months, it can be frozen. If you have a monthly pass, it will obviously expire at the end of the month. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. For more information, visit Sales and Service Locations. PDF Clipper Cancellation Form For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. All rights reserved. Boarding starts 1 hour before your boat is scheduled to leave. Three beeps and a red light means your card wasnt accepted. Clipper card pending passes cash value. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. If you hear two beeps, your value is low. Email: FanAssist@Clippers.com. Otherwise, you will be logged out automatically. He started his journalism career as a sports editor in Iowa in 1975. Sign up for year-round getaways, special offers, and more. Does the balance on Clipper Card ever expire? - Quora Otherwise, you will be logged out automatically. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Choose to stay logged in or to log out. Ticket Central. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. There is a 50 cent surcharge per trip for paper tickets. 2,123 Reviews. This page includes how it works, mobile payments and Clipper mobile app. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. The garage offers parking forONLY $10 per calendar day! Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook What's the difference between cash value and BART high-value discount (HVD) tickets? Some purchasing limits applyas outlined on our sales page. 2020, Metropolitan Transportation Commission. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. EMAIL US. How do I add value to a Clipper card on my phone? We will automatically send a declined payment notice to the email address in your Clipper account. and our questions, log in to your account. Your session is about to expire due to inactivity. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. 4 yr. ago. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. This is separate from confirmation of payment. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Get Morning Report and other email newsletters. Seniors age 65 and over get62.5% off with a Senior Clipper card. Purchase at various retail locations , including BART and Walgreens. While Clipper is used to pay for BART, it is not a BART product. For iPhones, theantenna is in the top third of the phone. For more information, please see our If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Thank you! Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. No notice, even though they have my email?
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