I paid it in full for $90.93. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. I want information on how to check for outrageous toll charges in advance of a trip. By phone: 469-801-3662 The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. I believe the individual who leased the vehicle from D&M Leasing should be responsible for the tolls. Speakers Bureau -@email Good Friday - April 7 & 8 The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. Two days later I received an email say the matter was resolved. Therefore, I believe the bill is incorrect. On the Account Activity page, find the appropriate order or transaction, and then click Details. Do attach relevant documentation(s). 6. Fact #3 - I was not in the Dallas area in the month of July. wikiHow is where trusted research and expert knowledge come together. No eat for me. I was not in the state at the time that the toll is coming from, & the have never contacted me. Simply email copies of all supporting documentation and your Toll Violation Defense Form to Cofiroute at [emailprotected] All documentation received must include a date, the vehicle license plate number and/or the invoice number to be accepted. Because your case was turned over to a collection agent, you will need to contact them directly to discuss your case further. We research all concerns you bring to our attention. Total charge close $38 dollars one way. (Im assuming I received the letters at the address there because that is the County/ address where my car is registered) When living in Chambers I rented from a friend and she didnt tell me that I was receiving mail at that address since I moved. So I decided to get the toll tag. Every time that vehicle passes through a toll, the owner's account is debited. You usually can remedy this situation by checking and updating the status of your payment account. If the toll tag worked in Texas why did it not work in Kansas? 3. Leonora Bucklin of Dallas learned she was charged for tolls on a car she no longer owned. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account. State law typically requires the hearing to be scheduled within a certain amount of time after your request. As of this date i have not been notify of my hearing request from NTTA Hearing Coordinator. The NTTA processes payments for TollTags, TxTags and EZ TAGs. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. The exact process for this will vary depending on who issued the card. Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). This article has been viewed 121,648 times. I called to explain that vehicle is no longer in my possession or name. There is an option to upload documents. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. After you receive notice, you only have a brief period of time to request a hearing, and it may only be a couple of weeks. I go to see my son in Texas a couple times a year. In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. I incurred an NTTA toll in mid January, but never received a bill by mail. Reimburse the discount of $4.84 as promised. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Issues reported will be taken seriously, and all reports will be examined and investigated. TxTag /tkst/, operated by the Texas Department of Transportation (TxDOT), is one of three interoperable electronic toll collection systems in Texas. Never missed a payment since the day I turned 18, and now this scam company is trying to ruin it. This is on 183. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. 214-224-2488| ntta.ethicspoint.com | nttamobile.ethicspoint.com. I cannot believe that I am calling to pay off something and they refuse to let me pay it. Some toll agencies also provide the option of disputing your toll violation using email or fax. Independence Day - July 4 NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law. We would like to have any negative information removed from all credit reporting bureaus. To file a dispute, please use one of the following methods: By US mail: Valor Intelligent Processing c/o North Texas Tollway Authority PO Box 9036 Addison, TX 75001-9036 By email: Contact Us By Fax: 800-733-7721 This has affected our credit rating in a negative way. Edit your ri toll dispute form online. Type text, add images, blackout confidential details, add comments, highlights and more. Scan this QR code to download the app now. They never sent a letter with proof of delivery, so there is 0 record of anything they claim happening. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. Please call or write us at any time for an update. I am writing another complaint about actually calling into the office what a scam company. Project Communications -@email It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. NTTA is a foreign-owned company. A fair and reasonable fee. When will the government step and help. We aim to complete the review of your concern within three business days. We may ask you for additional information to complete our research. As far as I know the only functional difference is that TollTag works at the airport and TxTag does not. If you still are not satisfied with the results of the administrative review, you can appeal with the municipal court. For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. Before you call, have all the information ready - move date, original charges, etc. Keep in mind that even if someone else was driving your car, youre still liable to pay the fine. Soon there after I get a bill for from KTA for $23 and when I called them to tell them I have a Texas toll tag I was told it did not detect my tag and another bill was on the way for another $23. % of people told us that this article helped them. After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. You can get in touch with an ombudsman by phone at. The vehicle was reported stolen before the toll transaction occurred. I had already sent out a check for the $13.98. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano. After living here from almost three years, I've started to figured out that the NTTA (North Texas Toll Authority) is pretty unethical in their billing practices. How can I avoid tolls like this in the future? 0 Keeping in Contact I tried, but when I put in the information, it was NOT under my name. That is a 25 mile stretch. You need the following information to dispute a transaction: Date of transaction. Your notice should include an address or other methods to register your dispute with the proper authority. I have an existing NTTA toll tag account. We will keep you informed about our progress. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. I was told if you do not use the tag for a year they will do that. Sign up for our News Headlines newsletter. I could understand if i failed to call but i did and still have to pay those fees. I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. 70 0 obj <>/Filter/FlateDecode/ID[]/Index[48 61]/Info 47 0 R/Length 109/Prev 464947/Root 49 0 R/Size 109/Type/XRef/W[1 3 1]>>stream By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. 108 0 obj <>stream New comments cannot be posted and votes cannot be cast. We sold this vehicle to the to the customer listed on the bill. Careers -@email I call to dispute and give them my registration of my actual car and plate number and I even give them to info to the actual owner of this car and they refuse to refund the charge. The signs that show the charges come too late. And despite months of protests, she. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. Arturo E. Ballesteros What do you all think. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This complaint was posted by a verified customer. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. This will put people out of business. Enter the desired address or select "USE CURRENT LOCATION" from the address/place search bar. Desired outcome:
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