On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. If you need your order sooner, they offer expedited shipping options. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Both share the same physical, chemical and visual properties. You all are Rock StarsSheena. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Customer care will lie about resolving the issue. I would like to write a letter to your corporate offices. It can take up to ten days for this service. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. So don't forget to put the discount to use. You can always get a free shipping coupon at KAY Jewelers. Or exchanged within 30 days at any Kay Jewelers. The Vice President, Bethany Spain will make up false information not to give a refund. read more. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! I just want to take time to praise Sonya at the Park City Kay's location. This company is a SCAM with jewelry. Very disappointed with kay. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Your Jewelry Consultant is ready to talk! I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. The whole experience has been awful, do not shop at Kay! Sonya took the time to contact several Kay's to try nd track the band down. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Text (855) 221 - 6255. was even willing to spend more & trade up, with a warranty purchase. I was told it could take up to 72 hours to hear back from a supervisor. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Your Jewelry Consultant is ready to talk! Compare Payment OptionsGift Cards. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. We appreciate that you've chosen Kay Jewelers. What is KAY Jeweler's return and refund policy? Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. This profile has not been claimed by the company. I just LOVE MY NEW BEAUTIFUL NEW RING. Useful. We will repair or replace your mounting without charge if any defects are found during this period. The diamond in my ring fell out on May 7. Design-a-ring: What are you looking for? What is your policy regarding the gold supply chain? min-height: auto!important; I worked for 3 years in college. First of all, check the store website. transition: all 0.5s ease; Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. I still had the Diamond, so that was to remount & fix the prong. durable and stronger than white gold. As an Amazon Associate, we may earn commissions from qualifying Even though it didn't ship yet I was told they cannot change the city state and zip code. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. How come they dont keep it in a safe or a common place for pick up? Whenever I purchase jewelry I always go to Kay Jewelers. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. a:hover { Friends told me not to shop at Kay, overpriced and jewelry is poor quality. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. @media (max-width:767px) { I would highly recommend kay.com for your jewelry purchase. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. I had it insured and it appraised almost 30% more than what he paid for it!! ARPhotography . I called and talked to three different managers three different times. I called them and they told me that they had found and it would take another week to be ready for pick up. Mon. (Cleaning and inspections are not available at kay.com.). Do not buy from them. They are really refusing to give me My money back. You must bring a valid photo ID (such as a driver's license). I don't believe that we should be charged. You can contact their customer service team by phone at 1-800-539-0066 or by email at. } Average Customer Rating. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Kay Jewelers P.O. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Personalization services: ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. Unless I can find my repair slip, they will not replace it. Always trust Kay Jewelers. I asked to return them and Share your photos and videos with others to prove the truth of your words. Top of the Page, What colored gemstones are considered precious? Kay Jewelers Credit Card Payment Address * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. You'll have great cow workers and flexible schedule Learn More. I paid to have it fixed once and waited, so i think thats fair. Unsubscribe easily. Now, it has started customer satisfaction survey to collect feedback and improve their service. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Let us know in the comment section below! Sign in to add more and ensure your Favorites will be available on all your devices. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Global Technical Recruiter. I contacted a representative, Katley M, and stated I wanted to cancel. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. A jewelry expert can help you find your dream jewelry. Kay Jewelers was founded in August 14, 1910. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Top of the Page, What do I need to bring with me to the store to pick up my order? It's time to enjoy your shopping with such a big sale. One pair was fine. E-mail us at Kay credit customer service or call 1-800-877-3616. You should not buy your engagement ring from this jeweler. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . links within this website. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Be the first one to find this review helpful. - how come they dont call to let me know? Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. I gave them the ring to have it repaired and they have lost my ring and will not replace it. I then went to put it on and the chain snapped immediately. Please note that all salary figures . The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. She was very nasty with me and at first refused to listen to the entire situation. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. 2020 for repair. What address can I use? The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. What is the difference between white gold and platinum? Do all rings come in the same size or are there different sizes available? If I want to mail a payment , what address should I send it to? I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. 2023 HotDeals.com, All rights reserved. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. They are the WORST company to deal with for a refund. Custom designed jewelry is not returnable. Well start sending you the news you need delivered straight to you. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. *This includes the labor and materials necessary to set the replacement diamond or gemstone. It was a great relief to have it arrive so soon. Use this comments board to leave complaints and reviews about Kay Jewelers. You're in the right place! I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. His parents had purchased jewelry at Kay's for many years. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! we only owed $185.00 now it's almost 1200.00. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. 5. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Claim it and get a lot of features. (Trade-ins are not accepted at kay.com.) This will surely increase the credibility of your complaint. When will my credit card be charged for my in-store pick up? Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Kay Jewelers customer service. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. (Trade-ins are not accepted at kay.com. (Engraving is not available on Kayoutlet.com.). Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. You will be required to sign for your merchandise when you arrive to pick it up. Either another chain or another piece of jewelry or refund. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . We encountered an issue signing you up. You are offered a chance to save up to 10% OFF. Returning your KAY purchase is easy. "Kay jewelers online service is hot garbage, worst trash ever. Top of the Page, What is a special ordered item? How long will it take for my order to arrive? On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. It can take up to ten days for this service. Rubies, sapphires and emeralds are precious gemstones. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Not an email. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Grab your savings right now. Phone Number: 1 (800) 527-8029. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! The diamond came out four days later! This is the 2nd employee they have let go that was a wonderful representative. Fun delivery. For a price quote on specific engraving requests, please visit your local Kay Jewelers. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. In order to start the call, please close this box and then unblock your mic in your browser settings. Go ahead. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. I have two options: a. color: #515666; It's a wedding band. Chatting with Kay Jewelers Customer Service. The ring was there the next day Friday after I was told it was gonna be about 5 days. Cancelled order and full refund because it was within a half hour of purchase. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Kay Jewelers customer service and expertise. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. } The trade-in value is the original purchase price, excluding charges such as tax and shipping. How do you tell someone this? The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Certain metals such as tungsten and titanium cannot be sized. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. I would also like the diamond replaced based on the diamond guarantee that you offer. Hamilton, HM 11 Bermuda. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. This review was chosen algorithmically as the most valued customer feedback. Suggest avoid at all cost. The earrings physically broke on second wear, in February. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. Kay Jewelers Review | Excellent Quality and Stunning Beauty. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. TargetCW. Do you offer any warranties on your merchandise? Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. They have been horrible to deal with for a refund. Their telephone number is (845) 564-2205. My store experience at Kay Jewelers was absolutely amazing. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. .left-navigation .nav-link a:hover, The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 We were never notified about the incident. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! What address can I use? In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. It can help you save $200 OFF on your orders. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. I contacted my bank for a dispute and Kay finally refunded me my money. Kay Jewelers does not provide customer service by email, but does provide it by phone. From guiding you to the perfect engagement ring to handling a purchase-related question. From warranties to orders, Customer Support can answer all your questions. } border-bottom: 4px solid #515666 !important; Pinterest (Visited 147 times, 1 visits today) You may also like. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca background: #515666; } From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay .