How do we typically use or share your health information? The Patient Portal is an online service that provides patients secure access to their health information. We apologize for the inconvenience."? You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. We may charge a reasonable, cost-based fee. We typically use or share your health information in the following ways. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. If you selected a security question when you set up your security option, the following page will appear: 1. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. How soon can I expect a response from my provider? It is not intended to provide medical advice. For questions on those practices, please consult your healthcare provider/institution. A link to reset your Patient Portal password has been sent to. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Indicate your contact preferences for different types of notifications. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. Follow these instructions to reset your password. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. It is your responsibility to login to your Patient Portal account and read the messages promptly. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Your data should be available again once the systems are updated. I'm . You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Why can't I delete my sent and archived messages? If you need to speak with the office sooner, please call the office directly. For technical issues with this website during normal business hours, please contact our office. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Registered Patients; Doctors etc. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Start by clicking the button below, and logging in with the email and password you already use. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. athenahealth reserves the right to make periodic updates and revisions to this Policy. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Meet the experts helping us reshape healthcare. Please try again in a few moments. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Your provider's office will make every effort to respond to your messages within a timely manner. You can find the feedback form under the Profile screen. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Here you will see an option under Our Resources titled Feedback. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. We may contact you for fundraising efforts, but you can tell us not to contact you again. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. For your safety and security, your session is about to be logged off due to inactivity. We will not use or share your information other than as described here unless you tell us we can in writing. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. This can occur when the data systems are undergoing maintenance. Accomplish meaningful clinical work on the go from your mobile device. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. athenahealth is your provider's trusted billing partner for secure online payment. Ask us how to do this. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Seamlessly manage populations of any size across multiple EHRs. For your safety and security, your session is about to be logged off due to inactivity. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. Why doesn't anything happen when I click on a medical form? If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. We may also share your information when needed to lessen a serious and imminent threat to health or safety. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Select an available appointment from the calendar. We secure your personal information from unauthorized access, use or disclosure. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Please try again. How do we typically use or share your health information? You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. You need to select the Accounts icon in the lower right navigation bar. Dial 911 in the case of a medical emergency. Does the athenaPatient app have all the same functionality as my providers Patient Portal? You can complain if you feel we have violated your rights by contacting us using the information on page 1. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Meet patients where they are and deliver vital care while helping maintain your practices schedule density. Please do not expect a response on weekends or holidays.