Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. This website uses cookies to improve your experience while you navigate through the website. . You also have the option to opt-out of these cookies. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. You may have to leave your home if major works are needed on the building. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. *Working hours: * 37 per week. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. All rights reserved. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Crawley Borough Council. Call us on 0333 050 8887 to start the process or fill in the form. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Our letting standard sets out the standard of repair and appearance you can expect when you move in. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Content and site Copyright Crawley Borough Council 2020. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Thank you so much. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. All repairs should be reported to Crawley Repairs Team and not your housing officer. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Emergency out-of-hours repairs. Repair loan can be awarded up to 5,000 to meet the cost of repair works. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This site is powered by Granicus. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Section 1. More. 2. The number . Get in touch. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. February 27, 2023 alexandra bonefas scott No Comments . The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Emergency out-of-hours repairs. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Telephone: 0300 061 0614. Corporate purchasing card services for the London Ambulance Service. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. These cookies do not store any personal information. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. We also use third-party cookies that help us analyze and understand how you use this website. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Council housing repairs Report a repair You can request a repair online. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. These cookies will be stored in your browser only with your consent. Contact a solicitor experienced in council housing disrepair claims to find out more. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Get premium, high resolution news photos at Getty Images You have accepted additional cookies. Fire safety information for your council house or flat. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Mar 06, 22 (Updated: Aug 27, 22) This decision was taken with regard to the following section of the Freedom of Information Act 2000. Well send you a link to a feedback form. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. All rights reserved. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Failure to do so could give you grounds to make council house disrepair claims against them. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Housing support and other services in the home for elderly or disabled people. PO Box 4771 You can also claim compensation for the damage that has been caused during repair work. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Hotjar sets this cookie to detect the first pageview session of a user. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Special circumstances for accepting a review after 1 month has passed may be considered. do everything more quickly because you don't have to call us. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Crawley Borough Council. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Harbour Exchange Square One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. This website uses cookies to improve your experience while you navigate through the website. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Before you contact them, they will expect you to have given us a chance to deal with your complaint. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. These include: You might need your councils written permission for work you do. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Outside of office hours the number above is for emergency repairs only. 02 victoria warehouse manchester. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. *Contract type: * See about the role. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Outside of office hours the number above is for. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. The council should repair any damage caused by maintenance or building work. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. The outcome and lessons learned will be logged to ensure continuous improvement of our services. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Services for our tenants, including rent, repairs, new homes and managing your tenancy. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. This category only includes cookies that ensures basic functionalities and security features of the website. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Find housing . We also use third-party cookies that help us analyze and understand how you use this website. Section 1. These cookies do not store any personal information. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Thank you for your patience. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election.
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