Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. In case, there is any cancellation fee or refund, make sure to include the same in the letter. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). I understand and appreciate that youre disappointed, and would really like to help. French has been your invoice and communication language since day one but Ive just updated it to English for you. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Make it brief, not elaborate. There are lots of better places out there which are cheaper and better, Hi, Its an automated process. I can see those individual prices, but can you expand on how you would join DragonPass for free? Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. 25% off. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Sometimes they don't see my payments and kick me out of the system. I only need to book workspace occasionally - why should I register? I replied that the only solution I will accept is for the contract to be canceled and the money returned. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. He shares his travels under, The dragonpass offer from Regis is still valid. Nice offices and friendly people. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. No refund/credit if less than 5 days. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Assistant Global Customer Service at Regus. As you did not process this correctly, the agreement continued an additional month. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Fully equipped spaces for gatherings of any size. This is a very unprofessional way of handling the situation as this concerns health and safety. You have been with us for several years and already experienced renewals. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Hi Mike, Im sorry if you felt the need to escalate this. So, I don't think there won't be an issue with it. However when I went to check out online, their web site went blank. Let me assure you that we most certainly do not hate our customers. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. That exception is made on the understanding that an additional service retainer is payable. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Head of Customer Services. This will ensure the agreement ends at the end of the agreed term and will not renew further. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. AvenueErie Rhode Island 24975. I would love the opportunity to help further but havent been able to identify your account. I would not recommend thia company. And again, there is simply no legitimate reason for this. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. They are scammers, and incredibly dishonest. So, I would like to request you to cancel my membership with you kindly. This company is intentionally misleading customers to keep them in contracts. Call us Buy now So when it"s important for them to sell you, there is a person to speak with. Copyright 2023 Community Evangelical Church. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Coffee/Tea - $35 per month Verification can help ensure real people write reviews about real companies. Please email me at lorraine.brule@regus.com with your company name and details. We use cookies to improve your experience and deliver personalised content. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Do not use this scam company at all costs This cost me: Book on the day or in advance via the app. Assistant Global Customer Service at Regus. But once you are in the system - you can't do anything. Work from a private office by the day or for 5, 10, or unlimited days a month. Yes. Find out how we combat fake reviews. %PDF-1.6 % Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Welcome. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Interested in a new product or service? It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. Regus Luton have a very devious way to prevent full deposit return. GO LITERALLY ANYWHERE ELSE. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Michelle Spire This company bills you for services you do not use. 2.3.2. Why? To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Any that you do not require can be opted out through your online account. You can reach out to them by raising a query via the online account (help section). Unrivalled workspace. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! Is that price point per person? If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. Great discounts. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. Thank you, They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Thank you, It is a scam. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Please email me at Lorraine.brule@regus.com with your company name and details. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. This is also very unfair as we are paying for an office that we are not using because of the heating. Im sorry if you felt the need to escalate this. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. This is held for seven days only as a fraud-prevention measure. It's a yellow button near the top of the page. I have no complaints regarding your club and the facilities. Only pay for the services you need and access workspaces when required. I was using the regus for couple years. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Thanks for the heads up on this. Case reference number: C-6953809-Z0V3 We have a team of specialists available 24/7 to help you find the best solution for your business. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. After being in my new office they are increasing rent by 8.7%. Im sorry if you felt the need to escalate this. According to the contract terms, the last date of my membership with you is on {the date}. Its an automated process.
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