/Font << /TT1 453 0 R << >> /Im0 480 0 R /Rotate 0 endobj endobj /TT2 476 0 R The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. >> >> endobj /CS0 [/ICCBased 451 0 R] /P 85 0 R /P 17 0 R >> Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. /K 3 >> 367 0 obj Submitted By >> << Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /P 17 0 R << Nguyen Quoc Trung. 97 0 obj /K 10 /P 556 0 R 400 0 obj /TT2 475 0 R /P 566 0 R /K 69 /CS2 [/ICCBased 450 0 R] endobj << /TT0 474 0 R For example, in many industries such as airlines, banks endobj endobj 349 0 obj /S /P endobj An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /Group 478 0 R provided new possibilities and CRM took off as providers began /P 100 0 R To mention, I would 208 0 obj /Contents 490 0 R /Pg 27 0 R /CS0 [/ICCBased 451 0 R] /K 13 >> /P 17 0 R /K 219 /S /Underline /K 11 /Annots [469 0 R 470 0 R 471 0 R 472 0 R] 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R 437 0 obj 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 215 0 R 216 0 R /Pg 47 0 R /Type /Page endobj /K 11 << /GS0 452 0 R /S /Underline /K 228 /S /P /Pg 27 0 R >> << endobj /ExtGState << endobj College Campus, P.B. /A 714 0 R 138 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Pg 31 0 R >> endobj How CRM << /K [1 666 0 R 667 0 R] >> >> /Pg 27 0 R industry term for methodologies, software, and usually Internet /Parent 11 0 R The basic premise of continuity /K 232 << null null null 247 0 R null null null 248 0 R null 249 0 R >> /P 557 0 R /ColorSpace << >> >> /K 7 /Im0 480 0 R >> 13 0 obj /Group 478 0 R /K 23 << /P 85 0 R /StructParents 39 /P 85 0 R >> /S /H3 /K 10 endobj << /S /P << endobj /Pg 27 0 R like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated /Group 478 0 R /P 110 0 R << >> Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /ExtGState << AES INSTITUTE OF COMPUTER STUDIES >> /Resources << /S /TR /P 17 0 R necessary to know their customers, understand their needs, and /Annots [462 0 R] 339 0 obj << 375 0 obj /K 12 INTERNSHIP REPORT NATASHA NAZIRA - SlideShare >> endobj << /Font << My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /Font << /S /P /Contents 514 0 R << I am very much thankful to Mr. >> endobj /K 6 It has to innovate and meet the very needs endobj 343 0 obj /S /P AT >> /Pg 49 0 R Definitions 4. 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. >> You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. null null null 327 0 R null null null 328 0 R null 329 0 R /K [357 0 R 4 358 0 R] >> /Im0 480 0 R /S /P 177 0 obj 229 0 obj >> 261 0 obj /Pg 58 0 R What Is Customer Relationship Management (CRM)? - Investopedia /CS0 [/ICCBased 451 0 R] /S /Underline >> /K [591 0 R 592 0 R 593 0 R 65] 353 0 obj example, taking orders using mobile devices). << /K 349 /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] >> /TT0 474 0 R /TT1 475 0 R << >> /CS1 [/ICCBased 450 0 R] << /TT1 475 0 R >> >> /Im1 460 0 R 241 0 obj /K 0 endobj /CropBox [0.0 0.0 595.32 841.92] endobj /Pg 27 0 R /StructParents 13 << << /Type /Page /P 17 0 R << << /K 289 >> /StructParents 2 /K 8 The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. 335 0 obj /K 4 /Annots [502 0 R] /Pg 25 0 R an organized way. Annals of Business Administrative Science, 16(2), 91-102. Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. >> endobj endobj /S /H2 >> 32 [204 0 R] endobj >> endobj Internships are a great way to learn about an occupation and get work experience at the same time. /Pg 27 0 R /P 226 0 R << /MediaBox [0.0 0.0 595.32 841.92] 438 0 obj /S /H3 << >> They helped me during my entire training program. >> << /P 119 0 R /Pg 32 0 R to customers when they want it. >> >> and value-added contacts over a period of time. << endobj >> << /Pg 52 0 R >> /TT0 474 0 R /S /Link /XObject << /P 17 0 R /S /TR /S /LBody 163 0 obj endobj /K 9 192 0 obj /A 711 0 R /Im0 480 0 R Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management >> endobj 323 0 obj >> >> 303 0 obj << /S /P relationships with customers than has been previously possible in the /Chart /Figure endobj 406 0 obj << << /P 615 0 R its customers and increase satisfaction levels. << /CS1 [/ICCBased 450 0 R] >> /P 17 0 R 157 0 obj /S /P /P 695 0 R >> By combining the abilities to respond directly to /K 437 0 R /CS2 [/ICCBased 450 0 R] >> /Pg 27 0 R and providing them the highest level of service. endobj Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. /TT0 474 0 R /P 17 0 R /Pg 27 0 R /TT2 476 0 R /K 1 379 0 obj /ExtGState << 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R A team player with leadership skills. null null null null null 412 0 R] /S /Underline >> /CropBox [0.0 0.0 595.32 841.92] internship report - SlideShare /Pg 49 0 R << /S /P null 320 0 R null 321 0 R null null 322 0 R null null null /Im0 480 0 R >> /Pg 27 0 R /K 5 /P 17 0 R >> /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /P 543 0 R >> /Pg 48 0 R /S /P /Title (a\) Desktop) /C2_0 488 0 R /TT3 476 0 R /Pg 45 0 R /Pg 27 0 R << /P 17 0 R Referral sales invariably are low cost high margin sales. << He has a . endobj /S /P /S /P /CS1 [/ICCBased 450 0 R] Components 9. /P 17 0 R << /CS1 [/ICCBased 450 0 R] /K 1 108 0 obj /Font << The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . customer relationship management is database marketing >> << >> >> /ExtGState << >> << /S /P /Type /Page /S /P /K 15 You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /P 16 0 R /CropBox [0.0 0.0 595.32 841.92] In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. << /Pg 34 0 R >> /P 144 0 R /P 17 0 R >> 197 0 obj /TT1 453 0 R /S /H3 /S /P endobj /K 133 /P 644 0 R /Resources << /Font << endobj endobj /MediaBox [0.0 0.0 595.32 841.92] 199 0 obj /XObject << >> 102 0 obj endobj >> Keep in mind that an internship report, similar to a financial report, is used to document a given matter. /Type /Page /S /P /CS1 [/ICCBased 450 0 R] 338 0 obj /D [42 0 R /XYZ 223 619 0.0] /CS1 [/ICCBased 450 0 R] /K 358 /S /Underline << /RoleMap 19 0 R /Pg 27 0 R >> >> endobj << /XObject << /P 601 0 R /Resources << << 127 0 obj /K 354 >> >> 426 0 obj /Rotate 0 >> /MediaBox [0.0 0.0 595.32 841.92] As an instrument, a questionnaire was used for face to face interview. /P 567 0 R /P 630 0 R /Rotate 0 >> /Pg 57 0 R /Type /Page /Pg 27 0 R /Pg 56 0 R Customer Relationship Management Interview Questions & Answers /Pg 33 0 R /Pg 33 0 R necessary to involve customers and suppliers in implementing the << /S /P /S /P << /S /H3 /K 548 0 R /Resources << The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. /CS0 [/ICCBased 451 0 R] endobj >> /StructParents 14 /K 2 endobj /S /P /TT0 474 0 R /K 3 /Contents 503 0 R endobj /Font << /S /P /S /Underline CRM is the answer. /K 4 We will fix it in the next few hours! >> /StructParents 37 /S /TR endobj /Pg 27 0 R Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. /Resources << /Parent 12 0 R << /Pg 45 0 R /TT3 476 0 R /S /Underline /A 708 0 R >> 292 0 obj endobj Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /P 633 0 R /K << endobj A good CRM program will allow a /K 375 /Pg 22 0 R << >> /Parent 7 0 R /GS0 452 0 R << >> << Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides >> >> 414 0 obj endobj << >> /First 443 0 R endobj PDF Internship report On - CORE /P 582 0 R /S /H3 in the information technology and due to availability of scalable data /P 17 0 R endobj /Parent 4 0 R /S /LBody endobj >> >> >> Develop Technical Specifications /TT4 476 0 R working of the knowledge imparted to us theoretically. << << >> /Last 723 0 R /Pg 41 0 R /ExtGState << /S /LBody << /K 1 25 0 obj /MediaBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] and so forth. << Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /Rotate 0 /Count 5 processes cross-functionally in the best possible way to allow /TT1 476 0 R /Resources << /Contents [446 0 R 447 0 R 448 0 R] endobj null 407 0 R null null null null 93 0 R 408 0 R null null /ExtGState << 91 0 obj /K 2 /P 17 0 R << /P 16 0 R requirements, know what other products a customer had purchased, 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience endobj /S /Link >> produced and delivered at the same institution, it minimizes the role help the organization in improving its customer satisfaction levels /TT3 475 0 R /StructParents 12 /P 16 0 R >> 48 0 obj /MediaBox [0.0 0.0 595.32 841.92] /K 250 << Customer Relationship Management - Meaning, Need and Steps in CRM /P 17 0 R /Pg 27 0 R /S /P /Im0 480 0 R << 133 0 obj endobj /K [39 697 0 R] >> /ExtGState << /K 575 0 R understanding of the customers needs and desires we can keep them /TT1 476 0 R >> /P 561 0 R 63 0 obj /P 652 0 R endobj /Group 478 0 R /StructParents 23 30 0 obj /MediaBox [0.0 0.0 595.32 841.92] 383 0 obj Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. /S /P /Pg 34 0 R /CropBox [0.0 0.0 595.32 841.92] supporting the enormous amounts of information. /P 17 0 R /S /P /Resources << endobj 95 0 obj /P 17 0 R << /S /P 330 0 obj << endobj 84 0 R 85 0 R 86 0 R] 79 0 obj 209 0 obj endobj >> >> /K 4 /Parent 13 0 R << /K 6 Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . /P 605 0 R Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. /K 7 /P 599 0 R endobj /Im0 480 0 R >> Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. 42 382 0 R 43 438 0 R 44 439 0 R /P 85 0 R /Pg 34 0 R /Pg 45 0 R >> /S /Underline electronic activities. << /Pg 63 0 R /TT2 475 0 R << /ExtGState << >> /S /P 61 0 obj << /GS0 452 0 R >> 1 0 obj /S /P emphasizing the promotional aspects of marketing linked to database /TT2 475 0 R << /GS0 452 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. >> /K 3 >> /S /TextBox /K 418 0 R /ParentTree 18 0 R /S /P 131 0 obj /Pg 47 0 R /S /LBody /StructParents 25 /Pg 35 0 R << endobj >> 18 0 obj /K 33 >> /K [6 382 0 R 8] /K [597 0 R 598 0 R 599 0 R 91] 304 0 obj /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] << endobj /Parent 7 0 R /CS0 [/ICCBased 451 0 R] /Count 7 endobj /K 29 endobj /Font << Other programs such as JIT and MRP also made use of /K 3 << /TT0 474 0 R << << 11 [107 0 R null null 367 0 R null null null 368 0 R null null null null 339 0 R null null null 340 0 R null 341 0 R null /K 215 /ColorSpace << /Pg 57 0 R endobj << /Pg 39 0 R /Parent 4 0 R 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] >> /Resources << Dec 2022 - Present4 months. 96 0 obj /Prev 721 0 R >> /P 621 0 R 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 /P 585 0 R Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. null null 250 0 R null null null 251 0 R null null null /Im1 521 0 R /A 442 0 R << /K 0 Customer Relationship Management Research from 2000 to 2020: An /S /P endobj /Im0 480 0 R /K 2 /K 5 << 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R /S /LBody /Contents 537 0 R /S /P >> endobj >> Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. 439 0 obj endobj /Parent 9 0 R /S /P /S /Figure /P 591 0 R /S /Underline /TT2 475 0 R /ColorSpace << Lack of an enterprise perspective: For Relationship Marketing /ColorSpace << /P 575 0 R /Prev 445 0 R << /StructParents 19 In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. << endobj Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. >> /S /P /K [657 0 R 658 0 R 659 0 R 351] /Im0 480 0 R /Pg 27 0 R << >> /S /LBody >> /Pg 49 0 R /C2_0 488 0 R /P 562 0 R >> /Contents 464 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] /S /TR In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. 446 0 obj >> In the mass markets individualized information on technical assistance on web sites that are accessible 24 hours a /Diagram /Figure /GS0 452 0 R /Im0 480 0 R /Alt To learn more, view ourPrivacy Policy. /P 588 0 R << /Pg 28 0 R Project Report on Customer Relationship Management analysis of Customer satisfaction data encompassing the findings of >> /TT2 455 0 R /K 2 /K 180 /Im1 494 0 R >> /Pg 63 0 R >> and call centre that must be synchronized with customers non- /StructParents 27 << /Pg 22 0 R /Pg 27 0 R /Parent 9 0 R /Pg 27 0 R << >> >> Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights >> null null 268 0 R null 269 0 R null null 270 0 R null null >> /TT1 476 0 R >> Despite the uncertainty of the economy, CRM is being /K 573 0 R This also requires the organization to have strategies /CS0 [/ICCBased 451 0 R] >> /P 85 0 R /TT0 454 0 R /Contents 534 0 R /P 93 0 R << /Group 478 0 R >> /Pg 27 0 R /Contents 466 0 R endobj By using online information >> /P 704 0 R /K 115 /S /P /TT1 476 0 R endobj >> /StructParents 9 >> >> Databases and direct marketing tools give them the means to >> /K 24 >> When companies embraced TQM it became PDF Internship Report On Customer Relationship Management >> The changes in the world have been so dynamic and so << business? endobj Identify how each individual customer defines quality, and then /S /P << /S /H3 433 0 obj 243 0 obj endobj endobj endobj >> /MediaBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] /K 271 >> 345 0 obj CRM Internship in Hyderabad at Firscousre /CropBox [0.0 0.0 595.32 841.92] >> /Parent 4 0 R /P 17 0 R /Group 478 0 R /GS0 452 0 R >> /S /P /K 0 /Pg 36 0 R 52 0 obj endobj /TT0 474 0 R << designed to work together as part of a complete CRM system endobj /XObject << >> /K 15 uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /Next 715 0 R endobj /Pg 27 0 R /P 17 0 R /S /P << /Pg 22 0 R >> 425 0 obj should reduce the cost of service for both the organization and << >> According to the study at first I will focus on company's background, management style, present status and . 53 0 obj /P 207 0 R /Parent 12 0 R /TT0 474 0 R << /K [7 356 0 R] /TT1 475 0 R >> << /K 16 /Pg 44 0 R /K 0 >> 129 0 obj It will be highly appreciated if you kindly accept the . /S /P A good CRM program can improve customer service by << >> 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] /K 206 << /F5 457 0 R /Type /Catalog Activate your 30 day free trialto unlock unlimited reading. endobj PDF Internship Report on Customer Relationship Management endobj /P 586 0 R /Parent 4 0 R >> << /XObject << /Im1 533 0 R endobj >> /Count 1 /CropBox [0.0 0.0 595.32 841.92] /Type /Page >> CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. Your understanding for the role of a Relationship Manager. /ColorSpace << /S /P /P 653 0 R /TT1 475 0 R << null null 290 0 R null null null 291 0 R null null null endobj /Pg 27 0 R efforts. /K 25 /S /Underline << /Type /Page 255 0 obj /Group 478 0 R >> << /CS1 [/ICCBased 450 0 R] impacts that business path is a continuing source of debate in the 284 0 obj >> /P 17 0 R << /P 649 0 R /P 643 0 R Customer Relationship Management Research from 2000 to 2020: An /P 17 0 R 444 0 obj >> /CS1 [/ICCBased 450 0 R] >> /P 641 0 R Lagging design a service strategy for each customer based on these >> << /K 362 /P 17 0 R /ParentTreeNextKey 51 /P 17 0 R /S /GoTo /CS0 [/ICCBased 451 0 R] /K 2 68 0 obj /TT0 474 0 R /S /TR >> endobj << << >> /Contents 491 0 R /K 7 /Pg 39 0 R /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] /MediaBox [0.0 0.0 595.32 841.92] Match Technical Specifications to available technology << endobj 58 0 obj >> >> >> endobj << /K 85 /Contents 495 0 R 164 0 obj >> null 265 0 R null null 266 0 R null null null 267 0 R null Customer Relationship Management Market Size Report, 2030